Last updated: October 2026
1. Overview
London Casino Palace Hotel ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect and process the following data about you:
- Identity and Contact Data: Name, title, email address, telephone number, and postal address when you make a reservation or submit an inquiry.
- Verification Data: Copies of identification documents (e.g., passport, driving license) required for age verification and Anti-Money Laundering (AML) compliance upon entering the casino.
- Financial Data: Payment card details and transaction history related to hotel bookings or casino play.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform used to access our website.
- Usage Data: Information about how you navigate and interact with our website.
3. How We Use Your Information
Your personal data is used for the following purposes:
- To process and manage your hotel, restaurant, or event reservations.
- To comply with legal and regulatory obligations, including age verification, prevention of fraud, and AML regulations stipulated by the UK Gambling Commission.
- To manage your membership or VIP status and provide personalized services.
- To respond to your inquiries and provide customer support.
- To improve our website, services, and guest experiences.
- To send you marketing communications, provided you have explicitly consented to receive them.
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information with:
- Service providers who process data on our behalf (e.g., payment gateways, IT support, booking engines).
- Regulatory authorities, law enforcement agencies, or government bodies when strictly required by law to prevent or investigate illegal activities, money laundering, or problem gambling.
- Professional advisers including lawyers, bankers, auditors, and insurers.
5. Data Security and Retention
We implement robust technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
6. Your Rights
Under the UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data under certain conditions.
- Object to the processing of your data, particularly for direct marketing.
- Request the restriction of processing your personal data.
- Request the transfer of your data to another party (Data Portability).
To exercise any of these rights, please contact our Data Protection Officer using the details provided in the Contact section.